POLICIES

CANCELLATION POLICY

  • We will contact you to confirm your appointment through our text, email, or phone reminders.
  • To secure your upcoming reservation, it is important that you confirm your appointment using the confirmation link provided in your text or email reminder, or through our automated phone reminder system. Please note that direct replies to automated reminders are not received.
  • If you need to make any changes to your scheduled appointment, we kindly ask that you call or text 419.738.8000 at least 24 hours in advance.

CONFIRMATIONS

  • We will contact you to confirm your appointment through our text, email, or phone reminders.
  • To secure your upcoming reservation, it is important that you confirm your appointment using the confirmation link provided in your text or email reminder, or through our automated phone reminder system. Please note that direct replies to automated reminders are not received.
  • If you need to make any changes to your scheduled appointment, we kindly ask that you call or text 419.738.8000 at least 24 hours in advance.

REWARDS PROGRAM

Loyalty Has Its Perks. We love showing our appreciation for your support! Check our online booking page for more details on our loyalty program.

REFER A FRIEND

  • Share the Love, Earn the Rewards
  • There’s no greater compliment than referring your friends and family to Studio A Salon Company. When you send someone new our way, it truly means the world to us — and we believe that deserves a little thank you.
  • When you refer a new guest to Studio A Salon Company, both you and your friend will receive 20,000 reward points added to your accounts as our way of showing appreciation

Associate Program

Studio A Salon Company utilizes highly trained associates who have completed our in salon training program and are either licensed by the Ohio State Board of Cosmetology or currently awaiting their state board exam. Your lead service provider will direct and oversee the entire service process to ensure a seamless guest experience and beautiful results.

At Studio A Salon Company, we are proud to educate and mentor future industry professionals through our associate program while maintaining the elevated standards and experience our guests know and love.

Refund Policy

At Studio A Salon Company, we are committed to providing an exceptional guest experience and services performed with care, professionalism, and attention to detail. While we do not offer refunds on services rendered, guest satisfaction is extremely important to us.

If you have concerns regarding a service you received, we kindly ask that you contact our salon within 7 days of your appointment so we can review the situation and, if appropriate, schedule an adjustment appointment with the original service provider at no additional charge.

Complimentary adjustments are reserved for the original service provider and may not be completed with a different stylist or technician. This policy also applies to services performed by associate level providers.

Please note that adjustment appointments are intended to address the original service discussed during the consultation. Requests for additional services, changes beyond the original consultation, or new service requests may require additional appointment time and associated service charges.

Studio A Salon Company reserves the right to assess each situation individually and determine the appropriate course of action.

Retail Purchases

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.

Pricing

All service pricing listed is considered starting pricing and may vary based on factors including hair length, density, desired results, service complexity, product usage, and appointment time required.

Because every service is fully customized to each guest, final pricing will be confirmed during your consultation with your service provider prior to beginning your appointment.

We are always happy to discuss pricing, maintenance expectations, and service recommendations to help ensure you feel comfortable and informed throughout your experience.

Switching service providers in house

At Studio A Salon Company, we understand that guests may choose to see different service providers over time for a variety of reasons, including scheduling, availability, pricing, or simply wanting a fresh perspective. As a team based salon, we fully support guest referrals within our team and are always happy to help guide you toward the best fit for your needs.

Our providers work collaboratively and maintain detailed service notes, color formulas, and appointment histories to help ensure a seamless experience no matter who you see.

Through our in house associate and education programs, many of our stylists are trained and mentored by our senior team members, allowing us to maintain consistent standards of service, continued education, and elevated guest care throughout the salon.

Personal Items

While we take every precaution to protect your belongings during your visit, Studio A Salon Company and its team members are not responsible for damage to clothing or personal items brought into the salon.

For your comfort and protection, we provide complimentary salon smocks during hair services and strongly encourage guests to utilize them. We also recommend storing jackets, handbags, and delicate clothing items safely during your appointment whenever possible.

Bridal Party Cancellations

Due to the extended appointment times reserved for many of our services, we kindly require a minimum of 7 days notice for cancellations or appointment changes.

Appointments canceled less than 7 days prior to the scheduled appointment will incur a cancellation fee equal to 50% of the reserved service total.

Appointments canceled within 72 hours of the scheduled appointment, as well as no show appointments, will be charged 100% of the reserved service amount using the card on file provided during booking or consultation.

We appreciate your understanding and respect for the time reserved specifically for you and our team.

Children in the Salon

At Studio A Salon Company, we strive to create a relaxing, safe, and elevated experience for every guest. While we love welcoming families and offer services for children, some salon and spa appointments involve chemicals, hot tools, sharp instruments, and extended quiet environments that may not be suitable for young children for long periods of time.

To help maintain a safe and comfortable atmosphere for all guests, children under the age of 10 are not permitted to accompany guests during appointments exceeding 60 minutes unless they are receiving a service themselves.

For safety reasons, children must remain supervised and within the care giver’s sight at all times while in the salon.

We understand that childcare challenges and unexpected situations happen, and we will always do our best to accommodate shorter appointments whenever possible.

Please note that guests may be held responsible for any damage caused to salon equipment, furniture, or retail items during their visit.

Thank you for understanding and helping us maintain a welcoming, relaxing environment for all guests.